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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Imh Buzz

August 31, 2023

5  out of  5 rating by Imh Buzz
"Kathy’s office is a pleasure to do business with, even when it’s business you don’t want to do. Always responsive, questions get answered quickly, and always a pleasant encounter. I cannot recommend Kathy Thurmond-Edwards enough!!"

Sharon Bomar

August 29, 2023

5  out of  5 rating by Sharon Bomar
"We spoke with Nikki today and we changed insurance for both Car and renters. She was very helpful and friendly. Very knowledgeable. We are glad we changed to state farm."

Darrin McBee

August 4, 2023

5  out of  5 rating by Darrin McBee
"Nicki at Kathy Thurmond Edwards has really impressed me with her attention to detail and genuine care she gives to her customers. She has helped me with coverage on my vehicles and home, and has even reached out to me with suggestions to better protect my assets and budget. With customer service feeling more and more like it is falling by the wayside these days, Nicki does it the old fashion way by actually getting to know her customers and what their concerns are."

Amy Mathis

July 24, 2023

5  out of  5 rating by Amy Mathis
"Every interaction with this team is incredibly professional, effective and resolution-oriented. Our most recent interaction involved Lacee Wilson, a great listener and partner in understanding options and making the best decisions. Thanks Lacee!"

Bambi LaFont

July 18, 2023

5  out of  5 rating by Bambi LaFont
"My husband and I had a critical issue which needed to be addressed immediately. We stopped in State Farm’s office to speak with Nicki, our agent. Between Nicki and Jenny, after an hour and a half, they had the problem resolved. They are both wonderful. They worked through their lunch hour to assist us. They went out of their way with smiles on their faces! Such a pleasant change from other businesses."

Sarah Haney

July 11, 2023

5  out of  5 rating by Sarah Haney
"Kathy’s team is proactive and incredibly kind. I’m thankful to have this team to call when I need them!"

Nathan H. Frizzell

July 5, 2023

5  out of  5 rating by Nathan H. Frizzell
"Jenny Wolf and Kathy have always been a pleasure to work with! Extremely helpful and kind. If you ever need anything at all, they are just a call away. Great prices and always covered."

Karen Creel

June 21, 2023

5  out of  5 rating by Karen Creel
"Nicki at Kathy Thurmond-Edwards State Farm office has been such a great agent and has taken care of me and my family in all of our insurance needs. Nicki builds personal relationships and truly gets to know you and your family. I would highly recommend this office if you want an insurance group that cares about YOU!"

Don Cain

June 20, 2023

5  out of  5 rating by Don Cain
"I have been a State Farm customer for over 40 years and can honestly say working with Kathy Thurmond has been a true joy. She and her staff treat all customers like they are the only customer. I have had to relocate and do not think I will ever find another agent with her outstanding personality and ways of making you feel important."

Kamryn Carmody

June 6, 2023

5  out of  5 rating by Kamryn Carmody
"Love being a client at State Farm! Nicki Reed is my agent and she is phenomenal! Nicki always goes above and beyond and is very caring and professional."

Linda LindaPasier

June 5, 2023

5  out of  5 rating by Linda LindaPasier
"Kathy's staff takes the pain out of filing a claim; it's like you get your own guardian angel to file, get your vehicle to a top shop, and make sure you're completely satisfied! My Subaru looks as good as the day I got it! Thanks Kathy!!"

kali oliver

May 31, 2023

5  out of  5 rating by kali oliver
"Since Morgan left Ms. Kathy’s office, I have had the hardest time finding someone as amazing as she was… UNTIL I got put into contact with Ms. Valarie. She is beyond helpful, always has a great attitude, and just a joy to speak with. I couldn’t be more thankful for finding someone as lovely as she is. I tell her often that she is Da Bomb! Ms. Kathy truly has some of the best staff!"

Thuy Chau

May 30, 2023

5  out of  5 rating by Thuy Chau
"Out of gas , car won’t start, I called Kathy Thurmond-Edwards/ State Farm office, talked to Shellee, She was friendly, knowledgeable , helpful, within 2hours , my car started back I was able to get back on the road again . Thank you so much for your Excellent customer service,Shellee!"

Dianne “Dianne_Nashville” Spencer

May 27, 2023

5  out of  5 rating by Dianne “Dianne_Nashville” Spencer
"Kathy has served as my primary insurance agent for over 20 years. She is thoughtful, knowledgeable and has assembled a great team to support her client base. I highly recommend her services!"

Tamela Ross

April 28, 2023

5  out of  5 rating by Tamela Ross
"I am thankful for State Farm- Kathy Thurman office. They always meet my needs and have great service."

Connie Stressel

April 26, 2023

5  out of  5 rating by Connie Stressel
"Kathy and her office are wonderful to work with, they always get back with us quickly! They truly care about their clients 💚"

Gert De Kock

April 21, 2023

5  out of  5 rating by Gert De Kock
"Send Kathy Thurmond's office a message needing a quote on truck insurance I had three different quotes the same day after deciding on what option I wanted I spent less than ten minutes on the phone with Nikki and I was ready to roll down the road in total confidence. Like they say " like a true friend state farm is there""

Kyle Dearen

April 21, 2023

5  out of  5 rating by Kyle Dearen
"I have been a client for 25 years and they are the best. Kathy Thurmond-Edwards is the best State Farm agent ever. Every time I called and they are ready to help and call me back right away if needed. I highly recommend Kathy Thurmond-Edwards and her state farm group. They are the best!"
Profile photo of Tom Whittington

Tom Whittington

April 21, 2023

5  out of  5 rating by Tom Whittington
"Kathy and her staff are always on hand to answer questions and provide needed service. They are a pleasure to work with."

Jerry Reed

April 12, 2023

5  out of  5 rating by Jerry Reed
"Kathy Thurmond Edwards and her team have went above and beyond to make sure we have the coverage we need and quick to help with any questions we have."

Jay Wilkerson

April 11, 2023

1  out of  5 rating by Jay Wilkerson
"Changed our policy and didnt care about customer loyalty."

EmaDella Conners

April 11, 2023

1  out of  5 rating by EmaDella Conners
"I was with Statefarm for 10+ years when they made changes to our policy w/o notifying us and then tried to increase our rates based on those changes. Before they made these changes, I was told I had accident forgiveness for having such a clean record, we were also told that it didn't matter how long we'd been a customer (my family had been with statefarm when my PARENTS were beginning to drive), and that there was nothing we could to about the increased rates. Statefarm did not care about us as customers. It felt like a slap in the face, they weren't willing to problem solve or find a solution, it was just pay this or go somewhere else. We left and have a much better deal through Liberty Mutual."

Frank Thompson

April 5, 2023

5  out of  5 rating by Frank Thompson
"They go above and beyond helping with claims and always have a smile. Truly put customer service first!"

Reid Lambert

February 13, 2023

5  out of  5 rating by Reid Lambert
"Had a little trouble getting my car looked at after an incident, but once the ball got rolling, things went fast. Shelle was extremely helpful and patient when I had tons of questions that kept popping up."


February 7, 2023

5  out of  5 rating by LATASHA MISTER
"The team is always readily available to assist, they are kind and informative. We really appreciate being clients of this agency."