State Farm® Insurance Agent Kathy Thurmond-Edwards

"I have had State Farm Insurance my entire adult life. I just recently changed my agent to Kathy because my other agent was in another city. After meeting with Nicki Reed about my policies and after making some changes, I felt really at ease due to the professional and personal way I was treated. If you’re thinking about insurance, I strongly encourage you to check with Kathy Thurman Edwards agency."

"The team at this office could not be better. I was having an issue getting insured for my first time home purchase due to a prior claim on the home that no one else could handle. They cut right through in minutes. And then matched my car insurance rate and bundled it to the home - cutting hundreds of dollars off the home policy as a result. Calls are always answered throughly and if an agent needs to call me back they are always prompt and on top of the details. AND THEY LISTEN to everything you feel you need to share with empathy and understanding."

"(Nikki) Very professional and her Customer Service skills are impeccable!! 800 numbers forget about’em … I can call Nikki directly or leave a message and she responds promptly. Focused and driven matter not the situation. Knowledgeable of the subject matters and always let it be known of my options. Nikki treats me as if I’m her only client and for that I’m very grateful. KUDOS to you Nikki!!!….as always Thanks for taking care of me!!!"

"Getting new insurance with State Farm was one of the most pleasant experiences ever! Valerie is my insurance rep and she made the whole process easy and enjoyable. This office location has some of the nicest people; Velma,Kyle, Jenny just to name a few. You don’t feel like a customer, you feel like one of the family! I will always suggest this State Farm to all my friends and family!!"

"My fiance; who has a squeaky clean record, works in the hospital at St Jude, and been a State Farm client since they were a teen (12 years almost); was just told by this agent's assistant that the reason their insurance rate went up is because of Memphis. She then rudely told them that the only way to avoid it is to move out of Memphis. I recommend going to a different agent whose assistant won't be rude and tell you to move out of the city for a better rate. Would give a 0 if we could. Seriously, hire a better assistant."

"Staff was extremely condescending and unhelpful when I called with a very basic question, then tried to explain my own line of work to me. I also got a rant about COVID. Ultimately I was told that if I wasn't happy with prices, I should move out of the state. Thanks, State Farm."

"My experience with Kathy Thurmon-Edwards State Farm Inurance Agency as a new client was a pleasurable one. My first contact person was with Valerie Meitzler, Account Representative who had a very welcoming voice and delightful personality. This made me feel welcome and it confirmed that I had called the right inurance agency. Valerie was also very informative and patience . She made me feel important and valued as a potential client as she answered and explained in detail all of my questions. I'm looking forward to having a "tremendous" relationship with this agency in the future and I'm confident that I made the right decision. Evelyn Phillips Happy New Client"

"Jake @ State Farm! The legend is real! Jake helped me take care of my life insurance needs. He worked quickly, told me everything I needed to know, and got the entire process knocked out in under half an hour. Not only did he listen to my needs & expectations, he exceeded all of them by delivering the perfect coverage for myself & my family. It should be noted that he is no one trick pony! After handling my life insurance, he helped me with my home coverage, as well. He made expert recommendations to ensure that all my concerns were covered & put to rest. State Farm, Kathy & her team are the best in the city! I recommend this agency to anyone in the market for trustworthy, dependable expertise in insurance and financial planning. Thank you, Jake! (It should also be noted that during claim frustrations, Kathy reigns supreme!)"

"I've been a customer of Kathy's company for 20+ years, and it's still one of the best that I have ever dealt with. Customer service is exceptional. You are part of their family and are always treated with kindness, courtesy, honesty, and respect. Thank you so much for having taken such great care of me throughout the years! 😊"